Education Booking Terms and Conditions

Ticketing Code of Practice
Lighthouse Theatre provides ticketing services under the Live Performance Australia Ticketing Code of Practice. This document is available from the ‘About Us’ section of this web page.

Booking Process
School Bookings must be made by completing and submitting the 2020 Education Booking form online at  .All fields need to be completed to ensure your booking request is successful.  Mandatory fields are marked with a *

A Lighthouse Theatre representative will contact you by email within two weeks of receiving your request to confirm receipt of your request.

A Lighthouse Theatre representative will contact you phone, three weeks before the performance to confirm your final attendance numbers.  A tax invoice will then be sent; please ensure that the booking details on your invoice are accurate. If not, please contact the Lighthouse Theatre immediately to have any adjustments made.

All confirmed bookings will be final 14 days before the performance, and no changes to ticket numbers are permitted after this date. 

A Warrnambool City Council tax invoice will be issued for payment. Payment is expected in full before the performance.

With a confirmed booking, we will send any available curriculum resources that have been provided to us form the show production team.  

Seating is a first come best seat basis. No guarantees can be on the seating arrangements, and we reserve the right to adjust your location in the theatre if required for operational or performance purposes.

Free Teacher Tickets
In 2020 we continue to offer one complimentary teacher ticket for every;
5 Preschool & Kindergarten student tickets booked
10 Primary student tickets booked
20 Secondary student tickets booked

Other teachers/assistants are welcome to join the group at normal ticket prices.

General courtesy when coming to the theatre:
- Arriving at least 15 mins before the performance will ensure you are seated and wont miss the start of the production. When entering the theatre, we ask that you do so in an orderly and safe manner. General Public may be admitted into the auditorium before large school groups. 

- Mobile Phones - need to be turned off. Mobile phones ringing during a performance are highly distracting for both the performers and audience members. 

- Taking Photographs or making recordings, unless authorised, taking photos, video and audio recordings are not permitted.

- Refunds and Exchanges - Tickets cannot be exchanged or returned after purchase. 

Lighthouse Theatre Covid-19 Update


All performances at the Lighthouse Theatre until April 30 have been suspended, due to the restrictions on gatherings.

Management is working with producers to reschedule performances where possible.

For the latest update on upcoming performances, please visit our website
All ticket holders to postponed or cancelled events will be contacted.

In accordance with the Ticketing Code of Practice, refunds will be made where a performance is cancelled or if a ticket holder cannot attend the new performance date.

The suspension of performances will be reviewed as Government advice is updated. The Box Office remains closed to in-person transactions until 30th April as well, however we are available by phone during our regular business hours.

TToensure we can process these changes and updates most efficiently, please avoid contact us for an update on your event tickets and check the website for details. If your query isn't solved, please feel free to call us. We also welcome all other queries you may have.

The Lighthouse Theatre staff appreciate your patience during this time.