We have worked hard to ensure our venue is safe & compliant for you to enjoy all the upcoming performances.
Note: Information on this page is current as at 27 July 2021. It is subject to change at any time, for any reason.
A CovidSafe Venue:
To ensure a safe and comfortable environment for everyone, we’ve made some changes to the way we operate. This includes the introduction of a number of measures:
- Patrons aged 12 and over attending performances are required to wear a face mask at all times while inside our foyers and theatres, including during the performance.
- QR code check-in – all patrons and their guests (over 1 year old) must check-in upon entry using the Service Victoria App, or manually via the staffed Service Victoria kiosk
- Regular cleaning of high-traffic and high-touch areas with hospital-grade disinfectant.
- Hand sanitiser stations in all paths of travel, frequently accessed areas and near bathroom facilities.
- Floor markings & safe queues to when accessing the box office, bar or toilets
We are closely following all Victorian Government health guidelines and will continue to update our procedures as necessary.
Service Victoria App Check In:
Click on the Service Victoria Logo above to download the app for check in.
For more information on the app, please click here.
Seeing a show?
We’ve made a number of changes to our booking process and seating plans to help keep you safe:
- Lighthouse Theatre is currently operating at reduced capacity of 100 per space and 1 per 4 sqm in unseated areas (per Victorian Government RAD regulations dated 28 July 2021).
- Our seating map is designed in line with the current Government regulations, but we do not guarantee there will be a gap or seat between you and others. Seating allocations may change at anytime and we do not guarantee the seat you purchased is the seat you will be sitting in.
- We encourage you to purchase your tickets in advance online or via the phone, but our box office is open if you wish to visit in person.
- Venue foyers and doors will open earlier than normal, and some shows will have modified intervals.
- Refreshments will be available for purchase from our theatre bars, and should be consumed while seated in the auditorium. All drinks (except hot beverages) can be taken into the theatre for all performances. You can briefly lower your mask to eat and drink, but please wear it at all other times.
- Where possible, please refrain from booking tickets for other people where possible. Encourage them to book themselves and their own group.
When to stay home.
For the safety and wellbeing of everyone, you must not visit the Lighthouse Theatre if:
- You feel unwell or if you are displaying any of the COVID-19 symptoms as identified by Victorian Department of Health;
- You have tested positive for COVID-19 in the last 14 days or are awaiting the results of a COVID-19 test;
- You are required to self-isolate; you have been in contact with a confirmed case of COVID-19 in the last 14 days before your intended date of visit to the venue;
- You have visited a “positive COVID-19 case location” (as outlined by the Victorian Government in the last 14 days before your intended date of visit).
If one of the above applies to you, contact us for a full refund of your tickets. This should be done at least 1 hour prior to the performance time if possible.
Further details relating to refunds or exchanges is available in the Covid-19 Ticketing Terms and Conditions (available for download at the bottom of this page)
Masks are required.
Patrons aged 12 and over attending the venue are required to wear a face mask while inside our foyer and theatre, including during the performance.
Some members of the community may have issues with wearing masks due to health conditions. We ask that you be respectful to others as reasons for not wearing a mask are not always obvious. (Mask rules are subject to change, and will be communicated at the entry points).
Note: mask rules are subject to change should the public health rules change at anytime.
Get together, but keep apart.
As you move around the venue, practise physical distancing in non seated areas (1.5 metres whenever possible) and follow the guidance provided by our staff and signage.
You must always take your allocated seat.
Follow the signs, and sign-ins.
Follow the entry and exit points, check in procedures, and physically distance in all queues.
On arrival at the venue, you and your guests will be required to sign-in with a QR code. If you are unable to sign in with the QR code, you must make use of the staffed Service Victoria kiosk to check in.
If you refuse to sign in you will be required to leave the venue, without refund or recourse.
Practise good hygiene by washing your hands regularly with soap, using hand sanitiser, covering sneezes and coughs and disposing of tissues promptly.
Hand sanitiser is available in many locations throughout the venue, and soap is available in all bathrooms.
Pay with card.
Contactless payment methods are strongly encouraged, as it keeps service moving quickly.
Cash will be accepted, but may take a little longer to process to ensure are staff remain safe & sanitised.
Our CovidSafe plan is published as a PDF below for download in line with regulations for venues over 500 capacity. This document is subject to change at any time, and will be updated as required.
Queries or concerns regarding the plan can be directed to the Service Manager at 5559 4999 or via the contact us page on this website.
For further information regarding the Coronavirus response, please visit: