Warrnambool | A City for Living

Current: 19 November 2021

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Welcome back!

We have worked hard to ensure our venue is safe & compliant for you to enjoy all the upcoming performances.

Note: Information on this page is current as at 19 November 2021. It is subject to change at any time, for any reason.

Department of Health Victoria Logo

Mandatory Vaccination Requirements:

The Victorian Government has a vaccine mandate that applies to the Lighthouse Theatre. This applies to all persons attending the venue for a performance, event or any other reason.

  • All persons aged 12*+ are required to be fully vaccinated or have an appropriate medical exemption
    • Acceptable proof of vaccination:
      • Covid-19 Digital Certificate stored in the Service Victoria app (shown at time of Check In)
      • Covid-19 Digital Certificate saved to a mobile device digital wallet
      • Official Australian Immunisation Register Certificate 
      • Printed copy of Immunisation History Statement 
      • Printed Covid-19 Vaccination Certificate 
    • Acceptable proof of exemption:
      • Covid-19 Digital Exemption Certificate stored in the Service Victoria app (shown at time of Check In)
      • Covid-19 Digital Exemption Certificate saved to a mobile device digital wallet
      • Official Australian Immunisation Register Certificate
      • Printed copy of Immunisation History Statement (with exemption listed)
    • The following proof will NOT be accepted:
      • Vaccine appointment card
      • Medical Certificate
      • Negative Covid-19 test result
      • Presentation of approved documentation without Photo ID where required or requested
      • Any other document

(*:12+ refers to children 12 and 2 months old as per Open Premises Directions)

Click here to see a visual guide on the acceptable proof of vaccination or exemption

  • 'Photo ID' refers to any government issued photographic ID that shows full name, photograph and is not expired (eg. Drivers Licence, Passport, Keypass ID)
  • Persons aged 11 or younger* are not required to provide proof of vaccination or exemption at this time
  • Refunds or exchanges on tickets purchased are not available where a person fails to provide proof of vaccination or exemption on arrival at an event
  • The ticket purchaser or event organiser is required to ensure all persons attending are aware of these requirements

Note: Revised Covid-19 Ticketing Terms and Conditions are available related to these requirements

A guide on how to access your proof of vaccination is available here: www.lighthousetheatre.com.au/vaxproof, and the Warrnambool Library staff can assist you if required.

(*:11 or younger: refers to children under 12 and 2 months old as per Open Premises Directions)

 

A CovidSafe Venue:

To ensure a safe and comfortable environment for everyone, we’ve made some changes to the way we operate. This includes the introduction of a number of measures:

  • Patrons attending performances are recommended but not required to wear a face mask 
  • QR code check-in – all patrons and their guests (over 1 year old) must check-in upon entry using the Service Victoria App, or manually via the staffed Service Victoria kiosk
  • Regular cleaning of high-traffic and high-touch areas with appropriate disinfectant.
  • Hand sanitiser stations in all paths of travel, frequently accessed areas and near bathroom facilities.
  • Floor markings & safe queues to when accessing the box office, bar or toilets

We are closely following all Victorian Government health guidelines and will continue to update our procedures as necessary.

Service Victoria App Check In:

 

Service Victoria Logo 

Click on the Service Victoria Logo above to download the app for check in.

For more information on the app, please click here.

 

Audience
Seeing a show?

We’ve made a number of changes to our booking process and seating plans to help keep you safe:

  • Lighthouse Theatre is currently operating at full capacity
  • Our seating map is designed in line with the current Government regulations, but there will not be a gap or seat between you and others. Seating allocations may change at anytime and we do not guarantee the seat you purchased is the seat you will be sitting in.
  • Venue foyers and doors will open earlier than normal, and some shows will have modified intervals.
  • Refreshments will be available for purchase from our theatre bars. All drinks (except hot beverages) can be taken into the theatre for all performances.

Home
When to stay home.

For the safety and wellbeing of everyone, you must not visit the Lighthouse Theatre if:

  • You feel unwell or if you are displaying any of the COVID-19 symptoms as identified by Victorian Department of Health;
  • You have tested positive for COVID-19 in the last 14 days or are awaiting the results of a COVID-19 test;
  • You are required to self-isolate; you have been in contact with a confirmed case of COVID-19 in the last 14 days before your intended date of visit to the venue;
  • You have visited a “positive COVID-19 case location” (as outlined by the Victorian Government in the last 14 days before your intended date of visit).

If one of the above applies to you, contact us for a full refund of your tickets. This should be done at least 1 hour prior to the performance time if possible.

Further details relating to refunds or exchanges is available in the Covid-19 Ticketing Terms and Conditions (available for download at the bottom of this page)

 

Mask

Masks are recommended but not required.

Patrons attending the venue are recommened, but not required to wear a face mask.

Note: mask rules are subject to change should the public health rules change at anytime.

Distance
Get together, but keep apart.

There are no longer density limits or capacity restrictions in place, but we encourage you to keep distanced where possible in foyers if you can.

You must always take your allocated seat.

Check In
Follow the signs, and sign-ins.

On arrival at the venue, you and your guests will be required to sign-in with a QR code. If you are unable to sign in with the QR code, you must make use of the staffed Service Victoria kiosk to check in.

If you refuse to sign in you will be required to leave the venue, without refund or recourse.

Hands
Keep clean.

Practise good hygiene by washing your hands regularly with soap, using hand sanitiser, covering sneezes and coughs and disposing of tissues promptly.

Hand sanitiser is available in many locations throughout the venue, and soap is available in all bathrooms.

Pay with Card
Pay with card.

Contactless payment methods are strongly encouraged, as it keeps service moving quickly.

Cash will be accepted, but may take a little longer to process to ensure are staff remain safe & sanitised.

 

Covid Plan

CovidSafe Plan

Our CovidSafe plan is published as a PDF below for download in line with regulations for venues over 500 capacity. This document is subject to change at any time, and will be updated as required.
Queries or concerns regarding the plan can be directed to the Service Manager at 5559 4999 or via the contact us page on this website.

 

COVID-19 Updates:

For further information regarding the Coronavirus response, please visit:

Warrnambool City Council: Click Here

Victorian Department of Health: Click Here

Lighthouse Theatre wishes to acknowledge the Traditional Owners of the land on which we meet, the Peek Whurrong people of the Gunditjmara/Maar Nation.
We pay our respects to their Elders past, present and emerging, and extend that respect to all Indigenous people visiting and performing in our venue.