Education Booking Terms and Conditions

Ticketing Code of Practice

Lighthouse Theatre provides ticketing services in accordance with the Live Performance Australia Ticketing Code of Practice. This document is available from the ‘About Us’ section of this web page.

Booking Process

1. SUBMITTING YOUR BOOKING

School Bookings must be made by completing and submitting the 2018 Education Booking form online at www.lighthousetheatre.com.au/education.  Bookings will not be accepted via telephone or at the box office. All fields should be completed to ensure your booking request is made correctly. The form will not let you submit if you have not filled out all mandatory fields (marked with a *)

2. CONFIRMATION OF BOOKING

A Lighthouse Theatre representative will contact you within two weeks of making your booking request to confirm your booking.

3. FINAL BOOKING CONFIRMATION

A Lighthouse Theatre representative will contact you again 4 weeks prior to performance to confirm final attendance numbers and then you will be sent a Booking Confirmation.  Please ensure that the booking details on your Booking Confirmation are accurate. If not, contact the Lighthouse Theatre immediately by phone to have an adjustment made.

All confirmed bookings will be considered final 14 days prior to performance, and no changes to ticket numbers will be permitted after this date. Payment is due prior to the performance.

4. PAYMENT INVOICE

Once your Booking Confirmation is sent, a Warrnambool City Council tax invoice will be issued for payment. Payment must be made in full prior to the performance.

5. CURRICULUM RESOURCES

Once your booking is confirmed we will send any available curriculum resources that are provided for the production team.  

6. PERFORMANCE SEATING

Seating is a first come best seat basis. We make no guarantees on the seating arrangements and reserve the right to adjust your location in the theatre if required for operational or performance purposes.


FREE TEACHER TICKETS

In 2018 we continue to offer one complimentary teacher ticket for every;

5 Preschool & Kindergarten student tickets booked
10 Primary student tickets booked
20 Secondary student tickets booked

Other teachers/assistants are welcome to join the group at normal ticket prices.

GETTING HERE ON TIME

It's really distracting for actors and other audience members when you walk in late. And, if you are running late, there's usually a lock-out period, so you won't be let into the theatre until a suitable break in the performance, which means you'll miss the beginning of the production.

ENTERING THE THEATRE

Patrons should enter in an orderly and safe manner being mindful of the set and props that are on stage. General Public may be admitted into the auditorium before large school groups. Teachers must sit with their group.

MOBILE PHONES

Students should turn off their mobile phones and leave them in their bags. Mobile phones ringing during a performance are highly distracting for both the performers and audience members. Mobile phones that are left on 'vibrate' and used to SMS give off a glow that the actors can see from the stage and so can other audience members.

TAKING PHOTOGRAPHS OR MAKING RECORDINGS

Unless authorised, taking photos, video and audio recordings is not permitted.

FOOD AND DRINK
No food or drink is allowed in the theatre. They make a mess and the noise is distracting to both the actors and other people in the audience.

REFUNDS AND EXCHANGES
Tickets cannot be exchanged or returned after purchase except as provided in the LPA Code of Practice for the Ticketing of Live Entertainment Events in Australia